Privacy Policy

At V360 Backdrops, your privacy is important to us. This Privacy Policy outlines how we collect, use and protect your personal information when you interact with our website, services and team. We are committed to safeguarding your personal data in compliance with UK data protection laws and the General Data Protection Regulation (GDPR).

By using our website or services, you consent to this Privacy Policy.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, gender, date of birth and similar demographic details

  • Contact Data: Email address, telephone number, billing and event address

  • Financial Data: Payment details, bank information (where applicable)

  • Location Data: Venue address and service delivery location

  • Transaction Data: Bookings, payments, contracts and related communications

  • Technical Data: IP address, browser type, operating system, time zone settings

  • Usage Data: How you use our website, interact with our services and feedback

  • Marketing Data: Communication preferences and survey responses

  • Photographic Data: Images taken at your events where our backdrops are featured

2. How We Collect Your Personal Data

We collect data using the following methods:

  • Direct interactions with you through phone, email, web forms, social media, or in person

  • Automated technologies when you use our website or digital platforms

  • Third-party sources such as social media platforms, public records and advertising partners

3. How We Use Your Personal Data

Your data is used for:

  • Responding to enquiries and managing bookings

  • Providing backdrop and event services

  • Handling payments and refunds

  • Improving our website and services through analytics

  • Sending relevant marketing communications (where consented)

  • Complying with legal obligations, such as fraud prevention or tax compliance

We will never use your personal data for any purpose not clearly disclosed without your prior consent.

4. Change of Purpose

We will only use your data for the purposes for which it was collected, unless we reasonably determine that we need to use it for another compatible reason. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis.

5. Marketing Communications

You may opt-in to receive updates and promotional offers from us. You can unsubscribe at any time by emailing info@v360backdrops.com or clicking the unsubscribe link in our emails. We do not share your personal data with third parties for marketing purposes.

6. Data Security

We have implemented strong security measures to prevent your personal data from being lost, accessed without permission, or used inappropriately. Access is limited to authorised team members and trusted service providers who process data under strict confidentiality.

7. Cookies

Our website uses cookies to enhance user experience, understand browsing behaviour and improve content. You can choose to disable cookies via your browser settings. Please refer to our [Cookie Policy] for full details.

8. Third-Party Links

Our website may contain links to external websites. We do not control those websites and are not responsible for their privacy practices. Please read their policies before submitting any personal information.

9. Who We Share Personal Data With

We may share your data with:

  • Delivery teams, logistics partners and suppliers for event fulfilment

  • IT and payment providers for secure transactions and system support

  • Legal, tax, or regulatory bodies where disclosure is legally required

  • Trusted third parties for analytics, web performance and system maintenance

All third parties are contractually obligated to maintain your data securely and use it only for authorised purposes.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected or to comply with legal and regulatory obligations.

11. Your Rights

You have rights regarding your personal data, including:

  • Right to access your personal information

  • Right to correct or update inaccurate data

  • Right to request deletion of your data

  • Right to restrict or object to certain processing

  • Right to request data portability

  • Right to withdraw consent for marketing or profiling

  • Right to lodge a complaint with the UK Information Commissioner's Office (ICO): www.ico.org.uk

To exercise any of these rights, contact us at info@v360backdrops.com.

12. Policy Updates

We review this policy regularly and update it as needed. This Privacy Policy was last updated on 16 July 2025.