Last updated: 28 September 2026
We want booking a backdrop to be simple and fair for everyone. Because we hold your date for you and turn other bookings away, we use the clear terms below. If anything's unclear, please ask before you book: email info@v360events.com, message us on WhatsApp or call 07712111572.
At a glance
- Pay in full to book. Your date is secured as soon as you pay online.
- Up to 24-hour hire: delivered and set up before your event, collected the next morning. Collection times are agreed with you after booking.
- Cancellations: 60 or more days before your event, refund less a 25% admin fee; 30 to 59 days, 50% refund; under 30 days, no refund.
- Your venue: please confirm access and timings, and a safe, flat indoor (or covered) space for the backdrop.
1. Payment
You pay the full hire price online when you book. Your date is confirmed once payment has been received.
2. Hire period
Up to 24-hour hire: delivered and set up before your event, collected the next morning. Your booking covers one event day. We deliver and install the backdrop before your guests arrive and collect it the next morning. We agree the exact drop-off and collection times with you (and your venue) after you book.
3. Cancelling your booking
To cancel, email info@v360events.com with your order number. We work out your refund from the date we receive your email and the date of your event:
| When you cancel | Refund |
|---|---|
| 60 days or more before your event | Full refund less a 25% admin fee (you get 75% back) |
| 30 to 59 days before your event | 50% refund |
| Less than 30 days before your event | No refund |
Refunds go back to the original payment method only.
4. No-shows and venue access
If we arrive at the agreed time and can't deliver or install the backdrop because nobody is there to let us in, the venue refuses access, or the booking is cancelled on the day, there is no refund.
5. Your venue and the space
Before your event, please confirm with us:
- the venue's access and collection times, and that the venue is happy for us to install and collect at those times;
- that there's a safe, flat indoor space (or a covered space, such as a marquee on flat, solid ground) big enough for the backdrop you've booked;
- parking and access close to the entrance for unloading, and a mains socket nearby if you've added a neon sign.
Our backdrops aren't suitable for open-air use. If the space isn't safe or suitable when we arrive, we may not be able to install the backdrop, and section 4 applies.
6. Damage and loss
Please look after the backdrop while it's in your care and don't move or alter it. Normal wear is fine. Damage beyond normal wear, or loss, will be charged at the cost of repair or replacement. We'll show you what's happened and explain the cost before charging.
7. If we have to cancel
If we ever have to cancel your booking, you'll get a full refund.
8. Your rights
These terms don't affect your statutory rights. For our full terms of hire, see our Terms & Conditions.